FAQ

A selection of questions we get the most.

What services do we offer?
We offer a range of postal services. Send postal mail using our online application without the need to visit a post office, from a computer or mobile device.
What are the delivery times for mail?
Leveraging La Poste's services, standard mail typically delivers within 1 to 3 days.
How can I track my letter?
Track your letter in real-time via our portal or directly on La Poste's website.
From where is my mail dispatched?
All letters are sent directly to a La Poste sorting center for prompt processing.
What does my subscription include?
The subscription includes unlimited access to send fast and cost-effective mailing of all your correspondence, the use of our AI to write your letter, a 100% secure cloud for storing all your documents and letters, as well as access to your account to track the progress of your mail, view your sending history, and access your saved contacts.
How much does the subscription cost??
We offer you a welcome offer that allows you unlimited access to our platform for 24 hours for the price of a letter. Without cancellation on your part before the end of the trial offer, it will be automatically renewed as a month-to-month subscription at a rate of €39.9 per month. There is no minimum duration commitment. You can subscribe to and unsubscribe from our service whenever you wish and without the need for justification.
How to cancel my subscription?
Vous pouvez annuler votre abonnement en vous rendant sur la page d'annulation et en saisissant l'adresse email utilisée lors de votre inscription. Si vous avez oublié votre email, vous pouvez contacter notre service client, et nous nous chargerons de l'annulation sous 24 heures.
What should I do if I can't remember my login ID and password?
You received your login ID and password via email when you created your account. If you can't find your password, you can reset your password from our login page.